DELETE ACCOUNT
AND PERSONAL DATA.

How to request account deletion

Request account deletion by e-mail:

1. From the e-mail address your account is registered to, write to info@matchmoments.video.
2. Use the subject 'Delete Match Moments account'.
3. We confirm the request and remove the account and its data. You will be notified by e-mail when it is done.

Please include in your message:

• The e-mail address your account is registered to
• The full name of the account owner

What data we remove

Once the request is processed, the following data is permanently removed:

• Name, e-mail address, password and links to your Google or Apple account
• Organisations and teams you created that have no other admin
• Matches, clips and recordings you made, including the files on the server
• The Hockeybook integration and technical data about your device

Data that remains

Some data remains in the system with no link to you:

• Clips of matches managed by other organisation admins remain in the organisation under an anonymous label
• Anonymised match records (teams, score) within organisations where you are not the only admin

Processing time

We process the request within 30 days at the latest. Once deleted, the account and data cannot be recovered.